On January 13, 2017, as part of our continuing series of Access At Our Libraries training for the San Francisco Public Library (SFPL), we conducted a session for staff on Effectively Serving Library Users Who Have Mental Health Challenges. The participants in this session had an opportunity to learn about the stigma and challenges faced by individuals who have mental health conditions. Specific library situations were discussed, and suggestions for effective communication were offered. This training highlighted the personal stories of community members who are recovering from mental health challenges.

Julian Plumadore of MHASF and the Bruckners / Photo Credit David Elliott Lewis

The outstanding presenters included a program manager from the Mental Health Association of San Francisco, and a participant in MHASF’S SOLVE Speaker’s Bureau. We also moderated a panel consisting of people with mental health challenges and members of SFPL’s innovative Health and Safety Associates (HASA) team.