On January 25, 2018 we presented a training, Access: The Basics, for San Francisco Public Library staff.  Attendees learned about SFPL’s responsibilities under the Americans with Disabilities Act, and what it means to afford patrons with disabilities an equal opportunity to participate in all library programs and services. Staff gained greater understanding about the accommodations needed by library users who have a wide variety of hidden and visible disabilities. They also discussed situations that were difficult for patrons and staff, and learned methods for resolving them.

We reviewed the obligation to provide auxiliary aids and services to ensure effective communication, and presented tips on serving people who have mobility, hearing, speech, vision, learning, and intellectual disabilities. Each participant received a 38 page handbook prepared especially for library staff.

Here are some evaluation comments: William and Victoria were great presenters; the examples are directly related to our jobs; very useful handouts for later use.