On January 22, 2018 we delivered an interactive training session for San Jose Museum of Art staff and volunteers on enabling visitors with disabilities to have a great museum experience. During this session a broad range of topics were covered, including: understanding who museum visitors with disabilities are, the basics of disability etiquette, and how to welcome and interact with visitors who have mobility, sensory, communication, learning, and intellectual disabilities. We answered many questions about providing effective and accessible tours; serving visitors who are accompanied by service animals; and interacting with individuals who have dementia. Rather than simply talking about serving a first time visitor who is blind, we included a demonstration of leading a patron using the sighted guide technique.

We custom designed a PowerPoint presentation and a 28 page handbook for the training participants. Our slide presentation and handbook highlighted practical steps that SJMA can take to offer a welcoming and accessible environment for visitors with both visible and hidden disabilities.